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ooking after and exceeding the needs of
each and every guest is at the very
foundation of the Ritz-Carlton success
story. The hotel is considered the gold standard
of hospitality because of the conviction that
employees are the face of their company, and
that service isn't just part of the brand, it is the
brand. Attention to detail is bound to have a
positive effect on guests and Ritz-Carlton are
justifiably proud of the high percentage of
repeat business from contented customers.
With a legacy that stretches back over 100 years
to the very birth of the modern, luxury hotel,
Ritz-Carlton today offers a prestigious global
network of 81 properties with a further 11 set to
open shortly in exciting new locations like
Tamuda Bay in Morocco, Bangalore in India and
Molasses Bay in the Turks & Caicos. We hope to
showcase these and other properties in future
issues but for the moment we felt it would be
appropriate to highlight three stars from the
collection reflecting varied opportunities to
discover special places in the company of Ritz-
Carlton - Vienna, NewYork and Okinawa (see left).
For those of you who would perhaps like to see
the bar placed even higher then mention should
be made of the Ritz-Carlton Club Level. To be
found at many of the hotels, this exclusive
domain offers club level guests even more
individualised attention with dedicated lounges
where delicious food offerings are prepared
throughout the day and a personal concierge is
available to assist you with everything from
hard-to-get restaurant reservations to changing
your airline flights.
L
Discovering Ritz-Carlton
Hotels of distinction in very special places where service comes first.
8
The Ritz-Carlton Lodge, Reynolds Plantation, Georgia, USA